Privacy policy
Last updated : 02/07/2026
Tree Essence [ABN: 26 636 421 764] respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Contact form & quote requests: your name, email address, phone number, the details of your message, and any photos you upload of trees or property you'd like us to quote on. Uploaded photos may include incidental information about your property or its surroundings.
Website usage: information about your device and how you use our site — such as browser type, operating system, pages visited and approximate location — collected via cookies and analytics tools, and used in aggregate to improve our website.
How we use your information
To respond to enquiries, prepare and provide quotes, and manage jobs and project discussions; to understand and improve how our website works; and to send you information you've requested or agreed to receive (you can opt out of marketing at any time).
Cookies & analytics
Our website uses cookies and similar technologies (including through our website platform and analytics tools) to help the site function and to measure usage. You can control or disable cookies in your browser settings, though some features may not work as intended.
Disclosure of your information
We do not sell your personal information or share it for third-party marketing.
We may share your information with service providers who help us run our website and deliver our services — for example our website platform, our email provider, and spam-protection tools such as Google reCAPTCHA on our forms. These providers may only use your information for the purposes we authorise.
Because we use third-party online services and tools, some of your personal information may be stored or processed on servers located outside Australia, including in the United States. We take reasonable steps to ensure it is handled securely and consistently with this policy.
We may also disclose your information where required or authorised by law, or to protect the rights, property or safety of Tree Essence, our clients or others.
Security & retention
We take reasonable steps to protect your personal information from unauthorised access, use, alteration or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security. We keep your personal information only for as long as needed to provide our services and meet our legal obligations, then take reasonable steps to delete or de-identify it.
Accessing & correcting your information
You may request access to the personal information we hold about you and ask us to correct it if it's inaccurate. Contact us at admin@treeessence.com.au and we'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first at admin@treeessence.com.au so we can address it. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted here with a revised "last updated" date.